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Grey Exim logo: A stylized, halftone dot sphere design, featuring black dots that gradually decrease in size towards the top right, forming a curved shape that suggests a three-dimensional, globe-like appearance

Shipping Policy

Welcome to Grey Exim! We are committed to providing a seamless shopping experience, including efficient and reliable shipping services for both domestic and international customers. Please read the following information carefully to understand our shipping process.

Domestic Shipping
  • Delivery Methods: We deliver fabrics throughout India using IndiaPost, DTDC, DHL, Delhivery, and transport services (Bus, Truck, Rail).

  • Advance Payment: Orders are shipped only after receiving full advance payment. Please refer to our Payment Policy for more details.

  • Delivery Timeframes: Domestic delivery times vary based on location and chosen delivery method. Once your order is confirmed, we'll provide an estimated delivery time frame.

  • Tracking and Support: Upon shipment, we'll provide a tracking number and relevant shipping details for online tracking. Our customer support team can assist with tracking inquiries or concerns.

International Shipping
  • Shipping Ports and Methods: Grey Exim utilizes three main ports – Jawaharlal Nehru Port Trust (JNPT)Nhava Sheva, Port of Mundra, and Port of Hazira, along with ICD Ahmedabad/Khodiyar (INAMD) for inland transport. We offer shipping via road, ocean, and air routes to cater to your needs.

  • Incoterms® and Services: We operate on various Incoterms®, primarily offering FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance, and Freight) services based on your requirements.

    • FOB: Delivery time varies depending on the chosen shipping line.

    • CFR and CIF: We provide freight rates and collaborate with reliable shipping partners to ensure timely delivery.

  • Delivery Timeframes: International delivery times vary based on destination and shipping method. Once your order is confirmed, we'll provide an estimated delivery timeframe.

  • Quotations and Negotiations: You can obtain quotations from different shipping lines and compare rates and services for FOB shipments. Negotiate directly with selected shipping lines for the best terms and timeline.

    • For CFR and CIF shipments, we provide freight rates and handle negotiations with shipping partners on your behalf.

  • Tracking and Support: Upon shipment, we'll provide a tracking number and relevant shipping details for online tracking. Our customer support team can assist with tracking inquiries or concerns.

Thank you for assigning Grey Exim to your shipping needs. If you have any questions or need further assistance, feel free to email us at info@greyexim.com or call us at 9909 212 226.

Last Updated: 18 March, 2024

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